True to its commitment to improving its digital capacity, Teleperformance Philippines participated in the recently held 2022 National Analytics & AI Summit organized by the Analytics Association of the Philippines from 26 to 29 July 2022.
Ravi Bhatia, Vice-President for Automation at Teleperformance, served as a Panelist on the second day of the Analytics Summit discussing the Artificial Intelligence (AI) applications in the Philippines. He highlighted how AI improves performance, quality, and speed of services across industries while being able to render 24/7 services.
Additionally, he reiterated the increased cybersecurity brought by AI, while enhancing customer service or CX and simultaneously saving costs for offering customer service. Analytical insights also extract data and generate reports quicker while minimizing errors.
Bhatia shared a case study on the “End of End Scam Check Process Automation” with a client belonging to the real estate market. Scammers stealing data from client websites to publish on a separate listing are verified through an automation solution. The implementation of this solution generated outstanding savings on expenses, as well as a reduction in manual work and scammer listings.
Bhatia concludes his presentation with successful deployments of AI applications across industries, such as Banking which resulted in higher collections, Insurance which drove sales conversion; and Retail which facilitated issuing refunds.
“It was multiple industries — from the government to the private sector – that employed AI and delivered solid results,” according to Bhatia.
The panel discussion was attended by officials from the Department of Information and Communications (DICT), Department of Education (DepEd), Commission on Higher Education (CHED), and other government agencies, as well as members of the private sector ranging from business process outsourcing (BPO), telecommunications, insurance, banking and finance, and retail industry.
Teleperformance Philippines as a global leader in integrated business services is currently implementing a customer experience or CX solutions from its homegrown Technology, Analytics, and Process Excellence (T.A.P.™) innovation framework.
T.A.P.™ innovation framework offers digital solutions to clients by leveraging robotics and AI to optimize the value of analytics and ensures a more secure customer service.