The Rizal Commercial Banking Corp. (RCBC) and RCBC Bankard, as part of their advocacy to continuously increase protection for clients against cybercrimes and educate them about transacting safely online, have removed all clickable links in all their communications to clients — including emails or electronic direct mailers (EDM), SMS, and Viber.
“The removal of clickable links in all forms of communications that we send out to the public could help our clients more easily distinguish legitimate communications from phishing, smishing, vishing and other cybercrime attempts,” according to Carlos Tengkiat, Chief Information Security Officer of RCBC.
Phishing is a form of cybercrime wherein criminals pose as legitimate institutions and send out emails with links leading to fake websites to collect sensitive information from targets, such as credit card details and passwords. Smishing and vishing, on the other hand, are forms of phishing attacks carried out through SMS messaging and voice calls.
Moving forward, Tengkiat also shared the Bank’s plans to intensify its client education efforts to empower clients to fight cybercrimes.
“This is a shared responsibility between banks and clients, and RCBC pledges to continuously educate our clients on how to protect their accounts and stay safe when making financial transactions online,” Tengkiat added.
The bank’s removal of clickable links in all forms of communications is in support of the Bangko Sentral ng Pilipinas (BSP) Memorandum No. M-2022-015, which contained recommended control measures against cyber fraud and attacks on retail electronic payments and financial services.
Upon the issuance of the memorandum, BSP said it wants to minimize, if not eliminate, opportunities for hackers to victimize the public. One of the other recommendations includes the conduct of an information campaign on the removal of clickable links. Another measure is by sending notifications to clients through their registered mobile or email address whenever there is a request to change a customer’s contact information, or account credentials.
RCBC is one of the largest banks in the Philippines in terms of assets and has a network of over 444 branches and 2,492 ATMs and ATM Go units as of end-March 2022. RCBC’s retail products and services include transactional loans, mortgages, personal loans, online banking, credit card, and checking and savings accounts.
The bank likewise manages digital risks through advanced and sophisticated cybersecurity tools and programs. Its Information Technology and Fraud Risk Management System work together to ensure the strength of the bank’s security systems and the protection of its account holders.