PLDT Home aims to better serve its customer during this pandemic by introducing an online booking appointment accessible pldthome.com. This new service provides existing subscribers and interested applicants the convenience to schedule an in-store or virtual appointment with a PLDT store representative.

You can arrange for an online one-on-one meeting with store personnel at their preferred PLDT store location when applying for a new PLDT Home Fibr line, request for upgrade, and report after-sales service concerns.

“At PLDT our commitment is to provide better customer service — anytime, anywhere, and at any given situation. With PLDT Store Online Meeting, our customers can get personal and more customized service and assistance from our PLDT store personnel. This is in line with our vision of being the leader in customer experience and making customer engagement seamless and simple through technology,” according to Butch G. Jimenez, Senior Vice President and Head of PLDT Home Business.

To ensure that customers’ concerns are personally addressed in a safe space, PLDT Home developed its Store Online Meeting service giving better customer sales and after-sales services online, reducing turnaround time, while minimizing the risk of exposure and providing customers assistance at the point of transaction.

Easier & Faster Appointments

To make an appointment through the PLDT Store Online Meeting service, simply follow these steps:

  1. Visit the PLDT Home website (pldthome.com).
  2. Click the “Book an Appointment” tab located at the right side of the page.
  3. Select your preferred PLDT store/branch.
  4. Select a service (virtual or in-store appointment).
  5. Select preferred date and time.

After these simple steps, customers can now talk to PLDT store personnel who can assist them with their PLDT Home Fibr application, account upgrades, and other concerns.

Learn more about the PLDT Store Online Meeting platform and how PLDT Home does it better here.


ABOUT THE AUTHOR

Robert “Bob” Reyes is a technologist, an ICT Consultant and Tech Speaker, a certified Google IT Support Specialist, and an Open Source advocate representing the global non-profit Mozilla (makers of Firefox) in the Philippines. Bob is a Technology Columnist for the Manila Bulletin Publishing Corporation and an aviation subject matter expert contributor for Spot.PH.

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