The leading provider of customer experience (CX) solutions and technology, Concentrix Corporation opened the Philippines’ first-ever facility dedicated for exclusive use by Work-at-Home employees: the Concentrix Community Hub.
As the first-of-its-kind for being exclusively for Work-at-home (WAH) staff, the Community Hub is uniquely designed to support the critical needs of this type of workforce. With the new facility, Concentrix staff can remain safely productive and receive the same level of security, care, and engagement as those working in offices: a free facility open 24/7, secure and with guaranteed power and internet connectivity, comfortable and safe environment following health protocols, and an assigned management team per hub responsible for daily operation and personally assisting staff including IT. There’s even free transport via the Concentrix P2P bus: a hop-on, hop-off company-branded bus fleet operating seven days a week, exclusively for Concentrix employee transport within NCR Plus (including Cavite essential stops like the Hub).
The country’s largest private employer inaugurated a branch located in Sun City Plaza, Imus, Cavite this month with another one coming up in Bulacan by September. More locations are eyed to be opened in 2022.
Work-at-home staff can use the advantages and benefits of a dedicated facility outside of their residence for a variety of circumstances. For instance, emergencies like loss of home electricity or internet connection can affect their ability to work. And if they reside far from a Concentrix brick-and-mortar office, it becomes challenging to get a temporary workspace that has all the critical amenities. But with Community Hub, Work-at-home staff now have quick and convenient access to all of the above, close to where they live — removing the need to go to a brick-and-mortar site farther away. The hub has “hoteling” stations for immediate and comfortable use, an open collaboration area and lounge, and a multi-purpose room convertible according to use as a meeting room, training room, or even engagement or CSR activity room.
Another unique Work-at-home aspect that Concentrix Community Hub addresses involve a work device set up — a computer with a software-based phone, headset, and security devices. All physical assets can be easily and quickly delivered from, retrieved for, or repaired at, the Community Hub. Further, a dedicated and Concentrix-branded “Hubmobile” transports the assets for those needs, including for new hires getting a WAH set-up. The service is not only safer and more convenient, but it is also free. The hub’s dedicated IT staff also ensures prompt repair and troubleshooting support.
To ensure hub capacity always adheres to government safety protocols, users pre-book any hub area or service any time before their visit using Concentrix One, the company-created mobile app for staff digital transactions and services. There are slots for every hub area and updates are real-time, hence same-day, as well as multiple bookings per day, are possible as long as slots are available.
Last but not least, with Recruitment digital kiosks in the hub’s lobby, nearby job applicants now have the added option to use the hub to submit paperless, contactless, and safe applications (aside from other digital platforms). A Concentrix official recruiter can also use the hub for the final assessment of locally-based candidates if needed. This provides added safety, convenience, and time saved from travel.
“The industry is going through significant transformation, and long-term enablement of a Work-at-home model is a key part of it. As the country’s largest private employer with about 100,000 staff and over 60% already in WAH, the Concentrix Community Hub is our unique investment and contribution to the industry. We pride ourselves in always thinking and doing things differently. By designing the hub with Work-at-home staff in mind and being the first company in the PH to make it real, we have clearly demonstrated the unparalleled way we champion care, performance and security for our people,” according to Concentrix SVP and Philippines Country Leader Amit Jagga at the opening of the Imus Hub.
Concentrix is the unprecedented Grand Slam winner of the Phil. ICT Awards for 2 consecutive years and still the only company to achieve this feat: Best Company, Best Employer, Best BPO Contact Center, and Best Foreign-owned Company altogether. Concentrix was also the first to win Outstanding Use of ICT Services to Fight COVID-19 for its investments in workforce health and safety, and its support for other employment sectors.