Ignoramus, SmartBro CSR-us

Two days ago, my wife noticed that the Smart Bro connection in our Windows XP machine is off and on. The network connection icon at the Windows XP task bar keeps on changing from “Connected 100Mbps” to “A cable is unplugged.” As someone who understands how computers work, I checked on the lan cable (that is connected to the Motorola Canopy antenna): it’s secured; checked on the LAN card thru the Intel diagnostics tool: it’s working properly; then I just noticed that when you move the AC adaptor cable, the connection is UP but when you drop it, the connection is DOWN. Could it be that the AC adaptor that powers the Motorola Canopy antenna is malfunctioning?

That very same night, I called Smart Bro Customer Support, and after talking to someone by the name of Jason for almost 30 minutes using a GlobePH mobile phone, the line was disconnected. It was almost 2300H already that night, so I didn’t bother to make another call to them.

Last night, the same problem is being experienced. I made call to the Smart Bro Customer Support again, and after being on hold for more than 15 minutes — using my GlobePH mobile phone (I did advised the CSR that I am using a mobile phone), the CSR instructed me to replace the UTP cable of the Smart Bro. WTF?! All I am asking was for a technician to drop by our place and check the cable connections, and now you are asking me to change the UTP cable by myself?