In the fast-paced world of business, enterprise software systems play a crucial role in driving productivity and enabling growth. However, many organizations struggle with the limited support provided by software vendors, resulting in high costs and complexities associated with maintaining their software investments. Rimini Street, a global provider of enterprise software support, products, and services, is revolutionizing the industry by offering comprehensive and cost-effective solutions to address these challenges.
Rimini Street provides a wide range of unified services to manage, support, customize, connect, protect, and optimize enterprise applications, databases, and technology software. One of its standout offerings is software support services, which immediately saves clients 50% off their annual vendor support fees. On average, clients report savings of 75% of their total maintenance costs compared to vendor support, with some saving as much as 90%. This remarkable cost reduction is coupled with unmatched service level agreements, including 24/7/365 availability, an average response time of less than two minutes for serious issues, and a team of over 800 experienced engineers worldwide.
The software support company’s expertise in supporting Oracle and SAP software sets it apart as the leading third-party support provider. With a minimum of 15 years of support availability for current SAP releases, Rimini Street offers flexibility for businesses to migrate to SAP S/4HANA when it aligns with their goals, rather than being dictated by the vendor’s timeline. Its support for Oracle products provides a proven and innovative strategy, reducing the total cost of maintenance and support by up to 90% while allowing IT departments to focus on strategic priorities.
“Rimini Street offers a comprehensive set of unified, integrated services to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise applications, databases, and technology software — all at a competitive, predictable cost and delivered by ONE trusted partner. With streamlined support for the technologies HCX had in place, along with knowledgeable guidance on future directions, their IT team could focus more time and effort on achieving strategic business results. Additionally, with the freed up extra capacity and not just the money saved from a lower support fee, HCX can devote time and attention to innovation and other business goals,” according to Andrew Seow, GVP & Regional GM, Southeast Asia & Greater China Rimini Street.
Recognizing the increasing demand for expertise and the challenges faced by IT teams, Rimini Street partners with Salesforce to deliver managed services that maximize clients’ investments. Through responsive Application Management Services (AMS) for Salesforce, Rimini Street helps organizations simplify ongoing operations, reduce costs, and achieve greater value from their software implementations.
One of Rimini Street’s success stories is its partnership with HCX Technology Partners, a company that is part of the Ayala Corporation that provides human capital management solutions in a wide range of industries. HCX faced significant talent shortages and challenges with Oracle support, resulting in customizations being rejected and limited support from the vendor. By turning to Rimini Street, HCX found a reliable partner to address their broader support needs, optimize costs, and stabilize their IT systems. Rimini Support™ delivered 24/7/365 service, guaranteed response times, and expertise to resolve critical issues, enabling HCX to meet key performance indicators and focus on innovation.
Through its streamlined support, Rimini Street reduced the need for HCX to hire additional staff for Oracle software issues. By gaining access to experienced professionals dedicated to streamlining operations, HCX could reallocate resources and budget toward innovation projects and future growth. Rimini Street also enhanced support for customizations, ensuring smooth operations and minimal downtime for HCX and its clients.
The HCX IT team shifted its focus to innovation and strategic development projects, thanks to Rimini Street. By delegating “problem tickets” to Rimini Street and leveraging their expertise, HCX reduced troubleshooting time, received near-immediate responses for priority cases, and redirected its talent and resources towards strategic initiatives. This newfound capacity allowed HCX to invest in financial systems and mobile application development platforms for self-service, expanding its offerings and bolstering its future capabilities.
Rimini Street continues to empower organizations worldwide by transforming enterprise software support and enabling them to thrive in the competitive business landscape. With its cost-effective solutions, unmatched expertise, and commitment to driving innovation, Rimini Street is revolutionizing the industry and helping businesses reach new heights of success.