Carelon Global Solutions Philippines, a leading healthcare information technology and business process management (IT-BPM) company, is celebrating a series of milestones more than a year after its rebranding from Legato Health Technologies Philippines. The company also announced the appointment of Nicolai “Nicki” Agcaoili as its new Chief Country Executive.
Agcaoili, previously the company’s Chief Strategy and Planning Officer, expressed his enthusiasm for his new role: “Being the new Chief Country Executive is a huge honor. I’m committed to continuing what we have started at Carelon Global Solutions Philippines by empowering our associates to be future leaders and experts in delivering full and complete care while leading the company toward innovation and maximizing growth.”
Agcaoili takes over from industry veteran Nora Terrado, who stepped down in April 2024 after five years of leading the company’s significant growth in the Philippine IT-BPM industry.
Carelon Global Solutions Philippines’ rebranding in January 2023 marked a commitment to managing and optimizing operational processes for health plans and providers. Since then, the company has championed the value of care within the IT-BPM industry.
“What sets Carelon Global Solutions Philippines apart is genuine and holistic care. We believe that care should extend to both our customers and stakeholders, as well as our employees. If we care about our people, we go the extra mile to help them succeed. Everything we do is rooted in our care for our people and the people we serve,” Agcaoili explained.
Carelon Global Solutions Philippines has experienced impressive growth since its rebranding. The company initially aimed to recruit 1,500 talents and has since surpassed that target, reaching over 9,000 full-time employees as of the second quarter of 2024. In addition, they now offer more than 80 capabilities as a global capability center.
The company’s workforce boasts expertise in healthcare, technology, and customer experience, allowing it to simplify complex processes for health plans and providers, ultimately improving the overall healthcare system. Carelon Global Solutions Philippines has also expanded its physical footprint, now operating in four locations across the country: GLAS Building in Ortigas, Alliance Global Tower in Taguig, and One Fintech and SM Strata in Iloilo City.
Investing in the Future Workforce
Carelon Global Solutions Philippines is committed to continuous learning and development for its employees. The company offers upskilling and reskilling programs to ensure their associates are equipped to handle the ever-evolving needs of the industry.
Their recent Project CARE (Career Advancement and Real-World Exposure) exemplifies this commitment. This community outreach program in Iloilo empowers students from partner universities with the necessary skills to be future Carelon Global Solutions employees. Project CARE provides students with insights into the Healthcare BPO industry, enhances their professional competencies, and equips them for the modern workforce.
The Healthcare Information and Management Services (HIMS) industry, where Carelon Global Solutions Philippines operates, represents a significant portion of the global market. A report from the IT and Business Process Association of the Philippines (IBPAP) indicates that the HIMS market’s revenue grew by 10.3% to US$32.5 billion in 2022. This growth creates job opportunities and contributes to the overall development of the Philippine IT-BPM industry, a major driver of the country’s economic success.
Under Agcaoili’s leadership, Carelon Global Solutions Philippines aims to further tap into the world-class Filipino workforce and maximize the growth of the HIMS industry. The company recognizes the expertise and unique brand of service offered by Filipino healthcare professionals, combining knowledge with genuine care. Carelon Global Solutions Philippines believes Filipino talent plays a vital role in advancing healthcare globally, and they are committed to continued investment in the Philippines’ talent pool.