Sign the Petition at http://www.petitiononline.com/pldtdsl/petition.html
To: Philippine Long Distance Telephone Company (PLDT)
As someone already mentioned, profit is the main fuel of companies, actually that is why their people ventured into entrepreneurship at the first place. It is sad that there exist companies (on this petition’s case, a fairly large on in our country) with an absurd balance between customer satisfaction and their big fat income statement.
I am a subscribed PLDT myDSL customer, I am not happy at all.
A lot are, they go through many pains with this company, one of which is that you’ll almost never get to talk to their technical support people who on the other hand, will disappoint you since they don’t help at all. I think I speak for everyone who’s working late at night for a critical research they have to submit tomorrow, but due to the bad administering of this company’s broadband service, it won’t happen.
PLDT myDSL or Vibe, everyone has complaints that back up against each other, this is just too horrible.
PEOPLE NEED TO STAND UP, bad enough that there are ridiculously long BBS threads among most Filipino “tech talk” sites about the said services.
This protest aims at combining all those into one direct complaint against the company.
Sincerely,
That’s the reason why I stick to dial-up. I think there are no decent DSL services right now… 🙁
I really can’t believe that my Smart Bro connection is twice as fast as my PLDT DSL connection last term. For the past 2 years, my mother called PLDT to upgrade our 128kbps dsl into a 256kbps account but still, I’m getting disconnected. Aside from that, my dload speed is only about 12-15kbps. To top of that, they really had a terrible customer service attendant and technician. My Smart Bro connection has a jumping dload speed of 25-40kbps which totally owns my pathetic past PLDT DSL connection.
I think I heard enough of people ranting of how disappointed they are about the “service” PLDT provide for their mydsl subscriber, I for a fact is beyond wits on how will I improve my internet connection here at home, I tried all sort of things, like asking for help from PLDT 172 hotline, which as expected is futile, I even tried setting up a opendns account in a desperate ploy to lighten my burden, but also to no avail.
me also very disappointed w/ pldt dsl, my dsl line is busenes line, i am disconected for 3 days already, i always call there hot line but nothing happen. bulshit
gudpm. follow up klang po line nmen, pinagpapasapasahan lng kmi e, lahat n ata ng agent nyo nakausap n nmen la pa ring nagagawang action, maghapon n lng kming twag ng twag, 1 month n, la paring gngawa. tnx
Check your PLDT Bills carefully, guys. I found they were billing me for a service I had never solicited (Camp on Busy). Even if it’s just P50 a month, multiply that by millions of unsuspecting consumers like me.
To whom this may concern,
As a responsible citizen of this country, I’m firmly resolved to bring this complaint to the attention of PLDT and heighten the awareness of subscribers to what PLDT is offering in their business units all over the Philippines. I felt like victimized by a systematic fraud being offered by PLDT’s sales personnel who is offering “PLDT’s Wireless Internet at Home” whose features are far beyond the promises that they offer when dealing with inquirers. Let me enumerate several misinformation that they have presented me during product offer:
1. I was told that the speed is up to 512 kbps – it’s indeed right that this is not a guaranteed speed (they say maximum) but not even getting half of what they’re advertising is completely ridiculous. This is a complete lie which they are proud to advertise. I tested the speed of the connection and its only getting 100 kbps. I might get satisfied if I’m getting at least 250 kbps but 100 kbps is completely unacceptable.
2. Second, I was told by the sales agent that the modem has router function (manual states that the modem is WIFI capable) but upon checking the light of the modem, the wireless light is off. I checked with their customer service and was told that the WIFI function is deactivated. What kind of service is this? This is again another violation of what they have promised me. There’s not even a note in the package stating that the WIFI function is deactivated. I took their package because of the WIFI only to know that it doesn’t have any.
3. Third, I returned the package to the sales branch in Quezon City and asked for a refund and was given a collection receipt which I need to bring to nearest business office. Upon going there, I was told that the refund is subject for approval and they are uncertain whether the P1200.00 I paid will be refunded. This really made me mad, I’m not able to use their service and yet they’re holding up my money and was being told to make follow-up to 171 which is really hard to reach. What kind of service is this? By the way, the person before me also returned the Internet at Home Kit mainly because of the same problem. Now who is lying here?
I’m writing this to stop the false advertisement and systematic robbery that they are doing. I might sound very upset but I have the responsibility to let my countrymen know of this incompetent service that PLDT is offering. Enough of this false advertisement. I’m sure MVP is not happy with this but he deserves to learn this and stop the issuance of this package to the public. I might be small citizen challenging a company giant like PLDT but this is what I believe is right and I stand to tell the truth about this farce.
I hope this letter gets to the ear of PLDT.
Thanks.
ANNNNG BAGAL NG DSL NG PLDT!!!!
Una palang niloko na kami ng service crew nila. Quick-kit na package diba 999.00 lang tapos pinapa-install sa crew ng pldt ang sabi ba naman magbabayad nalang dun sa technician. BWCET. Tapos madalas na-ddisconnect yung DSL! Dapat MAG-QUIT lahat ng CUSTOMER NG PLDT para mwala na sla sa MUNDO. BWCET. Sinasayang nila pera ng tao, panget ang serbidyo nila!!!!!
******AYOKO SA PLDT******
Nakabili din ako ng PLDT landline prepaid plus at isang etong panloloko ng PLDT.. Hindi eto talaga prepaid isa etong postpai na kaylangan mong magload ng 300.00 every month to avail the service. Isang pandaraya.. isang malaking pandaray na hindi naman lang inilaborate noong bumili ako.. ang akala ko na kahit mag load lang ako ng 30 pesos pwede ko nang gamitin yung pala need to pay 300/month to activate.. Sana nag bayantel na lang ako na unlimited for 400.00.. At pangait pa ang hirap daw tawagan at hindi rin matxt.. pag ako naman tumawag 6 times kang mag redial bago maconnect.. PLDT manloloko tataga.. Ikalat ang pandaraya ng PLDT.. MANDARAYA, PALPAL, AT ANG BAGAL NG SERVICE KAYA NAGTIYATIYAGA NALANG AKO SA BAYATEL MAS OK PA SERVICE NILA!
hi,
i applied last may.
got our phone installed last august.
used it for 1 week.
line went dead for 4 weeks.
used it for another week.
guess what, it’s dead again.
i need help. i want to get PLDT so much bad publicity online.
i dont know how to do it yet.
to all the PLDT subscribers out there who are not satisfied with this company, i hope you’ll find a way to contact me.
Why in the hands of God na ang nagiinstall ng dsl sa binondo ay mukhang wala sa sarili nila? Meron ba silang random medical check up or nababayaran. The company should be strict about the employees.
Maraming salamat po.
You can consider yourself lucky if your download speed is only 10% of the advertised speed.
I have had nothing but trouble with PLDT billing department shu my service off without disconnect adding features without proper authoization. Over charged when upgraded service. They provide no answers why I recomend everybody file a complaint with NTC ntc.gov.ph if they get complaints in large numbers PLDT will liste,. Filing is free online and the goverment NTC will inquire of your complaint for you and may even fine PLDT. STOP PLDT. ntc.gov.ph (i had to use my chrome browser microsoft browser would not work) Stop PLDT ntc.gov.ph spread the word
getting pldt my dsl was a BIGGEST MISTAKE!!!! i am here in the US and i need to talk to my family often so i asked my mom to get a pldt my dsl and they did. but the connection was really poor it was so slow that my brother got so mad everytime he used it even the landline dont work good… so in less than a month they decided to disconnect it… He went to pldt branch in paranaque and returned the modem and stuff… we thought everything was fine until this month… he was shocked when he got a bill from them it was just 3, 700 pesos but what the heck!!!! for what is that bill? you never used the service and you still need to pay???? and the worse part it is said THEY ARE GONNA SUE THEM IF THEY WONT PAY IT UNTIL AUGUST 30TH”!!! Really? e di mag demandahan nalang!!! oh im so mad all they do is to rip-off people even though they know by heart that thousands of customers are not happy with their service…. dont even try to fix it!!!! so disappointing!!!!
PLDT really sucks! Last September 08, 2011 I call 171 to transfer my telephone and internet to my new address and every other day I keep getting an updates but the line was not transfer until October 06, 2011 when I wrote a complain letter addressing to them and rushing to their Paranaque North office freakin out. That day they rushed to my home and have it installed. But until now I have no dial tone and no internet connection. Ridiculous!!! They promised me a day after installation I could used the service fully. I call their customer service to follow up but she said, the technical teams having difficulty on configuration. Oh come on! This PLDT company is really BS!
bakit po hindi maka connect ng wifi ..sabi naman sa plan may wifi na..eh bakit wala..hindi ako maka connect..walang kwenta naman ito uh ><
PLDT is the best!
Gusto k lang ipaalam ipaabot sa pldt na dapat kung putol n yong services hanggang don lang ang bbyaran hindi n sana mag dagdag nang payment monthly kc po lugi naman n man yong consumer dagdag yong monthly payment tapos pag d n talaga mabbayaran padalhan ng sulat n mkkaabot s supreme court sna po wag nman gnito ang situation kya maraming costumer ng pldt n wag lng mag bayad
Letche na pldt yan 2 to 3 mbps ako tas 1700 binabyad ko eh parang dial up. Kainis talaga.. Bagay pldt pangalan kasi PALPAK LAOS DAHIL TATAMADTAMAD mga tauhan (PLDT. Bukas na bukas pautol ko tagal na ako naiinis.
how and where can i file a complaint against pldt/smart? i have had enough… they have given me a headache already… i had a previous smartbro account, i have complained through their office and hotline that my internet is connected but not receiving any signals, i couldn’t even open any websites… they said that they will send a technician but no one came and called to fix the antenna… but even i had no internet connection and i couldn’t even use it i am always receiving monthly bills, we reported that how come that we are going to pay for that bill even we couldn’t connect to the internet? they keep on saying settle your account and we’re going to fix it, in so many times that we have reported the issue still they didn’t fixed it… so we didn’t pay for it and they were adding charges like penalties into that bill, and we decided to ignore it because it was really unfair for us… now that my father applied for pldt homebro ultera, at first it is okay, but after a year the signal was starting to turning on and off, so slow connection and keep on disconnecting every minute, so i called them, but after knowing it was me, they are forcing me to pay for my outstanding balance from my previous account and they disconnected permanently my fathers account… they have given me debtsand i was so surpised with the amount… such bullshit! i want to complaint but i couldn’t connect to their hotline, i am not hearing anything… i emailed them, i message them on their FB page, at my disappointed at anger i said bad things at them… i really want to sue them. It was really unfair.
June 27, 2018
ATTENTION: ATTY. MA. XANDRALYN M. MOLINA
OIC, Consumer Welfare & Protection Division
NATIONAL TELECOMMUNICATIONS COMMISSION
Dear Atty. Molina,
I would like to file a formal complaint against PLDT for its inaction in restoring my internet connection and the dial tone of my landline with telephone number (02) 426 7232 since June 9, 2018.
On June 9, 2018 at 5:00pm, I called PLDT Customer Support through their hotline number 171 to report that I did not have dial tone on my landline number (02) 426 7232 and internet connection. A certain Ms. Kim answered my call and, after getting the nature of my problems as well as confirming that the PLDT account was under my name, promised me that she would make arrangement with PLDT’s Technical Group so the dial tone of my landline and my internet connection could soon be restored. Ms. Kim then gave me Ticket/Report No. 26332209.
The following were the follow-ups that I made with PLDT regarding my “no dial tone” and “no internet connection” problems (with PLDT assigned Ticket/Report No. 26332209):
Date/Time Name of PLDT Customer Support Representative
June 11, 2018 5:45 am Ms. Loi
June 11, 2018 7:30 pm Mr. Scott
June 13, 2018 1:38 pm Mr. Gab
June 15, 2018 9:44 am Ms. Charlene
June 17, 2018 10:20 am Ms. Alex
June 19, 2018 7:20 am Mr. Mark
June 22, 2018 4:39 am Mr. Chan
In all my follow-ups with PLDT, I always emphasized to each of the above-named PLDT Customer Support Representative that restoration of my internet connection was very important to me as I had two kids who badly needed PLDT’s internet service so they could do the necessary online research to complete their respective schools’ assignments/home-works.
At least twice, I also requested the PLDT Customer Support Representative to adjust my current PLDT billing so I would not be charged for landline and internet connection services during the days when these services were not available for my family’s use.
Each PLDT Customer Support Representative assured me that he/she would take care of and act on my concerns so that a technician could be assigned to fix my “no dial tone” and “no internet connection” problems. Also, at least two PLDT Customer Support Representative promised me that appropriate adjustment to my current PLDT billing would be made.
Up to now (already 18 days from my original report date) however, despite my many follow-ups with PLDT, I still don’t have internet connection and dial tone on my PLDT landline. Thus, due to PLDT’s inaction on my reported “no internet connection” problem, my two kids were unable to do the necessary online research to be able to complete their respective schools’ assignments/home-works.
I am considering to withhold my payment to PLDT of its subsequent billings until PLDT is able to fix my problems (with PLDT assigned Ticket/Report No. 26332209) as reported to them on June 9, 2018 through their hotline number 171.
In view of this complaint, may I respectfully request your good office to order/advise PLDT to do the following:
1. Fix my “no dial tone” and “no internet connection” problems as quickly as possible so my two kids can access the internet to do the necessary online research for their respective schools’ assignments/home-works;
2. Make appropriate adjustment in my current PLDT billing so I would not be charged for landline and internet connection services during the days when these services were not available for my family’s use; and
3. Require PLDT to provide satisfactory service to its current customers/subscribers by fixing each customer’s reported problem within 48 hours from the date/time the problem was reported.
I am hopeful that you will favorably act on my complaint and request to protect PLDT customers/subscribers from the unfair business practice of PLDT and to advance consumer welfare.
Thank you, Sir.
Sincerely,
VIRGILIO C. CONTI
Hello Mr. CONTI,
Is your problem being resolved. As I have similar problem there is no dial tone of my mother’s 2 in 1 wireless prepaid PLDT landline in Cebu. I can not contact her from the UK. It is not only my mother’s landline but my sister PLDT line and my mother’s eye doctor clinic. Most of all I can not contact their customer hotline number no dial tone too . They did not answer my complaints at Facebook Messenger nor my email.
Did the NTC helped you. Would be nice to know as i am really worried about it because my mother is 87 year old and I am the one looking after her welfare.
I would be grateful if you could reply me back. As I do not know where to ask help back home.
Many thanks
Susan
Hi Mr. Conti,
Did you receive any reply from the NTC regarding your problems with PLDT. As I have similar issues. I can not contact my mother’s PLDT 2 in 1 wireless landline from the UK there is no dial tone. I also can not contact any PLDT Landline from here. NO DIAL TONE AT ALL INCLUDING THEIR HOT LINE NUMBER. I contacted them thru Facebook messenger and email but no reply.
Please let us know if your problems being resolved by NTC .
i would be ever so grateful.
hi maam how to make a letter to complain regarding for wrong number account and nalagay ng cashier.
October 19 2018 3afternun pa po kame walang wifi wala din dial tone ang phone namen…and now october 22 2018 na WLA pa din almost 3days na…naka upgrade ang wifi ko dahil gusto ko ng mabilis na connection isang TV at 2celphone lang ang naka connect …sometimes laging mabagal ang connection ng internet….at ngayun 3days na walang connection…please umaksyon naman kayu or sumagot kayu kung dapat naba akong magpalit dahil sumasakit lang ang ulo ko PLDT….
0258948742 my PLDT account number…ang hirap din kumontak sa costumer Service nyu….
Having an open service request number will not give you any luck to speak with their technical support or customer service. If you would like to get hold of these people just provide an active pldt landline number (u need to be patient here in guessing a number since many nos. that I tried has an open service request too,) once prompted. Once you are connected to a support person then that’s the time that you provide them your own number.
Your welcome.
Having an open service request number will not give you any luck to speak with their technical support or customer service. If you would like to get hold of these people just provide an active pldt landline number (u need to be patient here in guessing a number since many nos. that I tried has an open service request too,) once prompted. Once you are connected to a support person then that’s the time that you provide them your own number.
You’re welcome.
I am sharing my own complaints against PLDT. I posted everything on my blog: https://violetology.com/dear-pldt-request-for-investigation-for-unacceptable-service/
We are just all going in circles but maybe together we can make a difference.